Cancellation policy
We process orders quickly so we can deliver fast. Because of this, cancellations and changes are only possible if you contact us immediately after placing your order.
Quick Summary
- Email support@puretrexglobal.com immediately after ordering to cancel or change
- Not processed or shipped yet — we'll do our best to cancel or update
- Already shipped — return it once it arrives under our 30-day guarantee
- Approved refunds appear in 3–5 business days
Cancellations
- You may request a cancellation right after purchase by emailing us as soon as possible.
- If your order has not been processed or shipped yet, we will do our best to cancel it.
- If your order has already been shipped, it cannot be canceled. In this case, you can return the item once it arrives, according to our Returns Policy.
Order Changes
- If you need to change your shipping address, product, or quantity, email us immediately after placing the order.
- If the order has not been processed or shipped yet, we will do our best to update it.
- Once the order has been shipped, changes are not possible.
Refunds
- Approved refunds are issued to the original payment method.
- Refunds typically take 3 to 5 business days to appear, depending on your bank or card provider.
How to Contact Us
Need to Cancel or Change an Order?
Email us at support@puretrexglobal.com as soon as possible — the sooner you reach us, the more we can do.